Revenue Cycle Manager

OakLeaf Clinics - Business Office

Oakleaf Clinics - Business Office has an exciting opportunity to join our growing team as a revenue cycle manager, overseeing our billing, customer service, and prior authorization departments.

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, certified nurse midwives, nurses, and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

Position description

The revenue cycle manager will manage various departments of the revenue cycle team, including customer service, credentialing, prior authorization, payment posting, and billing. You will play a key role in guiding and leading your teams through goal setting, facilitating meetings, driving change, and delivering exceptional service to our patients. Building relationships to develop and coach team members through day-to-day workload and challenges will be essential to your role. You will report directly to the business office director and work closely with them to develop and implement policies and procedures that drive efficiency within our teams. You will ensure the highest level of compassionate, patient-centered care is provided to our patients through managing the Business Office's systems, policies, procedures, and personnel.

Responsibilities

  • Oversee business office leads managing payment posting and billing, and oversee the revenue cycle specialists
  • Directly manage and lead all functions of customer service, prior authorization, and credentialing teams
  • Maintain an approachable and positive attitude interacting with all teams in rapidly changing environments
  • Maintain a positive work environment by ensuring team members are held accountable for daily activities, performance, and behavior
  • Promote and encourage personal and professional growth within the business office
  • Ensure each department sets S.M.A.R.T goals that are achieved annually
  • Set fee schedules and monitor payer agreements to ensure third parties reimburse at contracted rates
  • Monitor cash flow applied to AR to analyze deficiencies and create and apply corrective action to assure accurate and timely receipt of payment from patients, government agencies, and commercial insurers
  • Establish and maintain revenue cycle duties that include prioritization of work (e.g., Ensure a system of prioritization for claims processing and accounts receivables management depending on the volume, revenue, payer mix, etc.)
  • Conduct monthly one-on-one meetings with Leads, hold team meetings (monthly/quarterly), and team huddles as needed
  • Represent the business office by being the first point of contact for our clinical leadership team
  • Evaluate lead performance through the annual performance review process and ensure valuable feedback is delivered to drive personal and professional growth
  • Oversee the performance review process of business office teams
  • Ensure team members are both recognized for performance and held accountable through timely and appropriate feedback
  • Develop and implement policies and procedures and ensure job aids are updated appropriately
  • Monitor the productivity of team members when appropriate and clearly communicate performance and quality expectations
  • Facilitate rapid and successful conversion of patient revenue into cash, minimize debt, improve cash flow, and manage the overall health of the clinic's receivables
  • Analyze, understand, interpret, and communicate key revenue cycle and productivity data to determine current performance and identify areas needing improvement
  • Analyze practice fees on an annual basis and make rate recommendations to the director to ensure appropriate income/cash flow
  • Participate on various committees to provide input from a Business Office perspective
  • Collaborate with the director to analyze accounts receivable report requests for various supervisors in the clinic
  • Collaborate across the organization to develop, implement, and maintain processes that impact cash and accounts receivables
  • Reinforce and abide by our values of patient first, respect, teamwork, joy,innovation, and continuity of care
  • Ensure the highest level of compassionate, patient-centered care is provided to our patients

Qualifications

  • Bachelor's and/or master's degree, preferably in health care administration (preferred)
  • Associate degree, preferably in health information technology or medical office specialist
  • Minimum of five years physician practice revenue cycle experience
  • 5-8 years of people management or leadership experience
  • Previous experience/understanding of insurance processes in clinic setting (preferred)
  • Excellent interpersonal and customer service skills
  • Comfortable working in a flexible team environment
  • Ability to lead independently and multi-task to handle multiple competing priorities
  • Ability to organize and interpret data
  • Knowledge of business systems and design
  • Enhanced knowledge of ICD-10 and CPT coding (preferred)
  • Working knowledge of Microsoft Office Suite and products
  • Excellent verbal and written communication to work efficiently with administration, physicians, patients, and staff
  • Demonstrate confidence, independent judgment, and initiative
  • Epic Systems Super User with extensive Epic experience

Work environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Major activities of this job include sitting or standing for long periods and light physical effort performed on a level surface. The office involves carrying, lifting, kneeling, bending, reaching, and squatting. Use a computer and telephone and employ writing and organizational skills. Manual dexterity, mobility, and good vision, including near acuity, depth perception, and accommodation, are necessary for technical work.

Salary: Starting at $65,000
Education: Associates
Job Type: Full Time
Experience: 5+ years
Location: 719 W Hamilton Ave, Suite B • Eau Claire, WI 54701

To apply, please send cover letter and resume to:

Angela Nilsen, Human Resources Administrative Assistant

OakLeaf Clinics
719 W Hamilton Ave, Suite B, Eau Claire, WI 54701

Apply Now

We are dedicated to providing our patients with compassion, trust, and a lifetime of individualized care.

OakLeaf Clinics healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

We offer our healthcare team

  • Competitive Salaries
  • Generous Paid Time Off
  • Paid Holidays
  • Exceptional Retirement Savings Plan
  • CME Allowance & Paid Time Off
  • Flexible Schedule with Work-Life Balance
  • Health/Dental/Vision Insurance
  • Short-Term Disability Insurance
  • Medical Malpractice Coverage