Business Office Lead

OakLeaf Clinics - Business Office

Oakleaf Clinics - Business Office has an exciting opportunity to join our growing team as a Business Office Lead overseeing the Payment Posting Department.

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, certified nurse midwives, nurses, and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

Position description

This Business Office Lead position will manage and support the Billing and Payment Posting Department of the revenue cycle functions and staff. You will work closely with the Business Office Director and Supervisor to develop and implement policies and procedures. As a Business Office Lead, you will ensure the highest level of compassionate, patient-centered care is provided to our patients through managing the Business Office's systems, policies, procedures, and personnel. Analyze, understand, interpret, and communicate key revenue cycle and productivity data to determine current performance and identify improvement areas.

Responsibilities

  • Monitor productivity and support training of team members
  • Communicate the standards of best practice performance and quality expectations
  • Be responsible for all aspects of the payment posting process and department
  • Prioritize daily work and assess backlog situations
  • Maintain an extensive understanding of Epic or other informational systems used related to coding/ billing
  • Assist with the interface, set up, and maintenance of EMR
  • Follow up on unpaid claims, process denials, and research payer trends
  • Review under and overpayments using Clearinghouse to find variances, work claim source rejections, and send over-payment or under-payment appeals to insurance
  • Provide billing expertise to clients about insurance filing requirements and payer trends
  • Maintain an approachable and positive attitude when interacting with all levels of personnel in a rapidly changing environment
  • Receive notices of claim rejections/denials and properly track and resolve issues to ensure claim payments in an accurate and timely manner, including sorting, scanning, faxing, and loading records on portals
  • Perform troubleshooting for billing, coding, payment posting, credentialing, and prior authorization errors
  • Work collaboratively with customer service, coding, payment posting, credentialing, and prior authorization departments and clinical staff to identify and resolve issues
  • Maintain accurate billing analysis reports and communicate implications promptly to the appropriate parties
  • Notify leadership appropriately of late/overdue claims, insurance issues, or changes
  • Assist with other duties as assigned

Qualifications

  • Bachelor's degree, preferably in healthcare administration (preferred) or associate degree, preferably in health information technology or medical office specialist
  • Knowledge of business systems and design
  • Knowledge of ICD-10 and CPT coding
  • 3+ years of physician practice revenue cycle experience
  • 3+ years of management or leadership experience
  • Working knowledge of Microsoft Office Suite and products
  • Extensive understanding of Epic and other informational systems used within the Clinic related to coding and billing and assists with interfaces, setup, and maintenance of such systems
  • Ability to effectively communicate and work efficiently with administration, physicians, patients, and staff
  • Ability to demonstrate independent judgment and initiative
  • Extensive experience in Epic

Work environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Major activities of this job include sitting or standing for long periods and light physical effort performed on a level surface. The office involves carrying, lifting, kneeling, bending, reaching, and squatting. Use a computer and telephone and employ writing and organizational skills. Manual dexterity, mobility, and good vision, including near acuity, depth perception, and accommodation, are necessary for technical work.

Salary: From $50,000 a year
Education: Associates & Bachelors
Job Type: Full Time
Experience: 5+ years
Location: 719 W Hamilton Ave, Suite B • Eau Claire, WI 54701

To apply, please send cover letter and resume to:

Angela Nilsen, Human Resources Administrative Assistant

OakLeaf Clinics
3802 Oakwood Mall Dr, Eau Claire, WI 54701

Apply Now

We are dedicated to providing our patients with compassion, trust, and a lifetime of individualized care.

OakLeaf Clinics healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

We offer our healthcare team

  • Competitive Salaries
  • Generous Paid Time Off
  • Paid Holidays
  • Exceptional Retirement Savings Plan
  • CME Allowance & Paid Time Off
  • Flexible Schedule with Work-Life Balance
  • Health/Dental/Vision Insurance
  • Short-Term Disability Insurance
  • Medical Malpractice Coverage