Customer Service Representative

OakLeaf Clinics - Business Office

OakLeaf Clinics - Business Office has an exciting opportunity to join our growing team as a customer service representative.

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley. 

Position Description

The customer service representative is responsible for providing high-quality customer service and professionalism to all patients via phone, electronic communication, and in person. They will ensure that all patient billing questions, complaints, and requests of any kind are promptly addressed promptly and professionally. This position is a full-time, hourly position that will report directly to the billing lead and be located on-site at our Business Office location in Eau Claire, WI. 

Responsibilities

  • Maintains approachable and positive attitude while interacting with all levels of personnel in a rapidly changing environment
  • Detail-oriented and understand basic billing functions
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Answer incoming customer inquiries and questions regarding provider information
  • Record customer information within our customer service database
  • Conducts follow-up calls to patients to collect outstanding balances
  • Complete data entry and payment posting tasks as needed
  • Other duties as assigned

Qualifications

  • Minimum of one year of previous experience in a medical billing environment
  • Previous experience and understanding of insurance processes in a clinic setting is preferred
  • Excellent interpersonal and customer service skills
  • Comfortable working in a flexible team environment
  • Ability to multi-task, handle a high volume of calls and prioritize daily tasks
  • Experience working in Epic is preferred
  • Must have excellent verbal and written communication skills
  • Ability to organize and interpret data

Monday through Friday, Full-Time 40 hours/week

Date Available: Thu, 05 May 2022
Salary: From $18 an hour
Education: High School
Job Type: Full Time
Experience: 1+ years
Location: 719 W Hamilton Ave, Suite B • Eau Claire, WI 54701

To apply, please send cover letter and resume to:

Janelle Joas, Human Resources Manager

OakLeaf Clinics
3802 Oakwood Mall Dr, Eau Claire, WI 54701

Apply Now

We are dedicated to providing our patients with compassion, trust, and a lifetime of individualized care.

OakLeaf Clinics healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

We offer our healthcare team

  • Competitive Salaries
  • Generous Paid Time Off
  • Paid Holidays
  • Exceptional Retirement Savings Plan
  • CME Allowance & Paid Time Off
  • Flexible Schedule with Work-Life Balance
  • Health/Dental/Vision Insurance
  • Short-Term Disability Insurance
  • Medical Malpractice Coverage