Image Management Specialist

OakLeaf Clinics - Eau Claire Medical Clinic

Oakleaf Clinics - Eau Claire Medical Clinic has an exciting opportunity to join our growing team as a full-time imaging management specialist.

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley.

Position description

The image management specialist is responsible for accurately retrieving, managing, documenting, and releasing medical images and protected health information (PHI). This role supports clinical workflows by coordinating image transfers between PACS and EMR systems, ensuring regulatory compliance, and providing responsive support to internal and external stakeholders.

Responsibilities

• Learn basic ability to transfer images in various imaging modes to and from PACS and Electronic Medical Record (EMR) database
• Obtain basic understanding of the relationships of PACS/EMR databases supporting both internal workflows
• Request and monitor the retrieval of images and protected health information (PHI) from multiple providers and clinics prior to the patient's initial visit that is complete
• Reviews incoming orders and obtains appropriate prior images in advance of the scheduled exam date
• Follow the appropriate request process, ensuring the release of information is signed and in EMR for both retrieval and release of images/interpretations
• Document through specified pathways in the EMR
• Follow statutory guidelines and other regulations to independently evaluate and respond appropriately to requests for release of patient information
• Provide telephone support for both internal and external callers (e.g., staff, doctors, or patients)
• Maintain accurate and complete databases to account for all disclosures
• Process requests for a timely and accurate release of information
• Complete other duties as assigned
• Work a flexible schedule within the clinic or department hours based on clinical demand or need

Qualifications

• Minimum of one year of experience performing release of information, patient access, and/or scheduling and registration, or direct patient care experience (three years or more preferred)
• Three years of experience performing release of information activities, patient access, and/or registration, or direct care experience
• Epic experience required
• Medical terminology knowledge and understanding of patient care notes
• Excellent interpersonal and customer service skills
• Detail-oriented and accurate
• Passionate about providing patient-focused care
• Ability to multitask with attention to detail

Work environment

While performing the duties of this job, the employee regularly works in a clinic setting.

Physical demands

The physical demands described here are representative of those required to perform the essential functions of this job. While performing the duties of this job, the employee is required to frequently walk; sit; use hands to finger, grasp, or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary: Commensurate with experience
Education: High School
Job Type: Full Time
Experience: 1+ years
Location: 3802 W Oakwood Mall Dr • Eau Claire, WI 54701

Apply Now